Customer Insight Intern Vodafone İstanbul(Avr.)(Sarıyer)

QUALIFICATIONS AND JOB DESCRIPTION

#Vodafonespirit

Our purpose at Vodafone is to connect for a better future. As aGlobal Communications Technology company, we put the customer at the heart of everything we do. We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.

We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

ROLE PURPOSE

Use customer’s voice to improve all inbound & outbound customer operations by identifying opportunities and  business problems

Your place in the team

 Finding insights related to FOC.

Formulate a business problems, quantify it and translate it into an actionable plan.

Support the squad by providing ad-hoc analysis to predict and interpret the business trends for key decisions. Automate analytics and predictive alarms/triggers.

 Keep the squad informed of trends and opportunities by proactively analyzing current business analytics, processes, market intelligence and best practices to develop strategies that drive cost reduction and a differentiated client experience.

We are looking for you if you have

·     BS degree in a computer/statistics/maths/engineering disciplines

·     Good level of English

·     Excellent command in MS Office Programs especially in Excel

·     Strong ability in planning, reporting and analyzing

·     Experience of working with large volumes of data

·     Excellent level of SQL knowledge

·     Excellent level of Logic, Analytical and Critical thinking capabilities

 ·    Ability to source, analyze data and use related tools (Excel, Business Objects, Knime)

Diversity and Inclusion

At Vodafone, we embrace and welcome everyone. We believe that we can operate more successfully and effectively with diverse teams. And we can only leverage this diversity by building an inclusive culture where everyone is respected, can be themselves and strive to be their best. That way we can create a better future for our employees, our partners, the communities we work in and our customers.