E – Commerce Operations Specialist – NATUREL KOZMETİK – İstanbul (Şişli)

JOB DESCRIPTION

As Yves Rocher Turkey, we are looking for a E-Commerce Operations Specialist for our E-Commerce Team. The ideal candidate will be responsible for;

Management of e-commerce operations such as stock follow up, delivery, e-commerce related customer service enquiries, order fulfillment process for e-commerce and marketplace, returns, issue management with 3rd parties (i.e. warehouse, courier, payment service provider, etc.), and follow-up of collection and refund processes and their corresponding collaboration with internal departments (i.e. Logistics, Accounting and Finance, Digital IT, and IT)
Regular analysis of product availability and replenishing products for digital sales channels (e-commerce and marketplace) in coordination with Logistics team,
Keeping digital sales channels inventory up-to-date by listing new products or delisting out-of-stock products and ex-products concerning demand planning process,
Forecasting the effects of new campaigns and actions over the digital sales channels and preparing the stock levels of corresponding products accordingly.

QUALIFICATIONS

At least a Bachelor’s degree from related departments, preferably at engineering,
At least 2-3 years of experience in e-commerce operations (i.e. warehouse management, order management, e-commerce and marketplace operations management),
Having self-discipline and self-confidence,
Having strong communication skills and ability for teamwork and handling negotiations,
Having good planning, excellent analytical thinking, flexible reporting and coordinating skills,
Reliable, responsible and self-motivated team player in collaborative and friendly group,
Good knowledge of Microsoft Office (having experience in Excel is a plus),
Good command of English or French.

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